Frequently Asked Questions

Getting Started

Internet Explorer 10 (IE 10) is not fully compatible with the current version of the UC Learning Center (UCLC). Problems you may encounter when using IE 10 with the UCLC include:

  • UCLC homepage may not fully load after logging in. You may see, for example, the “To Do” label, but nothing will be listed under it.
  • Some content and eCourses may not display.

Some of these problems have been encountered in IE 9 also. Below explains how to attempt to resolve the problems listed above:

These problems can be solved by using IE’s “Compatibility View.”

  1. To turn on Compatibility View, look at the address bar at the top of your browser window – where you would normally type the URL for a website you want to access. On the right hand side of the address bar are several icons.
  2. Click on the one that looks like piece of paper torn in half (see image below, where the icon is circled in red). Clicking on that button/icon will change IE to “Compatibility View,” which makes it act like earlier versions. Your homepage should then load correctly.

Internet Explorer 9 and 10 screen shot

If problems persist, please email info@learningcenter.ucsb.edu for further assistance.

A web interface provides access to the Learning Center through your browser. The following are the client computer requirements for the Learning Center. Please contact your local computer support representative to verify that your client computer meets the below requirements.

Cookies

Cookie Monster icon

Each browser must be set to allow/enable cookies (small text files that store messages). This setting is typically the default setting for your browser. You can view these settings in your browser's security settings.

Pop-up Blockers

Browsers that block pop-up windows can affect the function of the UC Learning Center application. The vendor recommends that pop-up blockers be disabled for the Learning Center site. When you login to the Learning Center, the program detects the existence of pop-up blockers and reminds users to disable them.

Supported Browsers

Windows:

  • IE 7.0, 8.0, and 9.0
  • Firefox 3.6.10 and 4.0
  • For issues with IE 9 and 10, click here

Mac OS X (10.4.11):

  • Firefox 3.6.10 and 4.0
  • Safari 4.0

Mac OS X Leopard (10.5.8):

  • Safari 4.0

If you experience issues running the Learning Center web application, please contact your local computer support representative first to verify that your client computer meets the above requirements. If you are still experiencing difficulty, please contact info@learningcenter.ucsb.edu.

Accessing the UC Learning Center

  1. Open an internet browser (Internet Explorer 7.0 and above, Firefox 3.0 on Windows, Safari 3.0 on Mac OS X (10.4), or Safari 3.1.2 on Mac OS X Leopard (10.5)).
  2. Type https://www.learningcenter.ucsb.edu in the Address box and press Enter.
  3. Click on Employees if you are an employee, or Non-Employees if you are not an employee, and follow the on-screen instructions.

Important Note: The browser must be set to allow/enable cookies (small text files that store messages). It is also recommended that you disable pop-up blockers, which can affect the function of the Learning Center application; upon first login to the Learning Center, the program may detect the existence of pop-up blockers and remind you to disable them.

Change Your Profile (Required at first log on)

  1. On the Home page after logging into the UC Learning Center, click Profile.
  2. Scroll down to find the Manager field and Browse to identify your manager. Select your manager and click OK.
  3. Scroll to the bottom and click OK to save your profile changes.

Note: You can only specify one manager, which should be your current primary manager. This individual will be notified of all training requests and will be able to approve or assign training when this is required.

Taking Training

Now that you have logged into the Learning Center here are a few tips for taking training through the Learning Center.

Search the Catalog

  1. From the Home page, click Search on the top right hand corner and enter your search criteria.
  2. Alternately, on the Home page, enter your search criteria in the Catalog Search box. Click GO.

Register for a Learning Activity

  1. Search the catalog to locate the activity you want.
  2. Click Register to register for the activity.
  3. Make appropriate selections, as required and click Submit to complete your registration.

Launch Online Training

  1. From the Learn menu, click Training Schedule.
  2. Click Start to the left of the activity name to launch the activity.

View Your Training Schedule

From the Learn menu, click Training Schedule.

View Your Transcript

On the Home page, click View my training transcript.

Cancel Training

  1. From the Learn menu, click Training Schedule.
  2. Select the box to the left of the activity whose registration you wish to cancel.
  3. In the task list, select Cancel registration and click GO.
  4. On the Cancellation Confirmation page, click Cancel Marked.

Access Online Help

  1. Click the help link in the top right corner.
  2. Use the left pane on the Help window to locate a topic. The selected topic displays on the right.

What is?

Do I have one? How can I tell?

A UCSBnetID, or UCSB directory credentials, can be established for all employees and students.

For students, if you use UMail, you have a UCSBnetID. For more information, please refer to the UMAIL page for support, password changes, etc. Or, if you have specific questions, go here, or call the U-Mail help desk at 805.893.5542 during regular business hours.

For staff and faculty your UCSBnetID may already be enabled. If you use any of the systems listed below, your UCSBnetID is enabled. (Note: for Oracle Calendar/Corporate Time users your UCSBnetID may be hard to determine.) If you are not sure what your username is, please go here for more information.

If you have forgotten your UCSBnetID and/or password, please contact the UCSB Identity help desk at 805.893.7979, or http://www.identity.ucsb.edu/help/

If you do not have a UCSBnetID and need to establish directory credentials, you can go here: https://secure.identity.ucsb.edu/manager/

UCSB Directory credentials enables access to:

  • Campus Wireless
  • Virtual Private Network (VPN)
  • Library Proxy Server

As well, additional permission is required for these access-restricted Directory services:

  • eGrades
  • Oracle/Corporate Time Calendar
  • Academic Advising Assistant (AAA)
  • UCSB Espresso
  • Carry Forward of Funds
  • Computer Support Forum (CSF)
  • FlexCard
  • GradNet
  • Online General Ledger
  • Purchase Order Repository (PORS)
  • Transfer of Expense (TOE)
  • Transfer of Funds (TOF)
  • UCSB Web Travel
  • NetPoint (Directory update)
  • Inside Admissions

UCSB Directory service credentials DO NOT apply to:

  • Com-Plete
  • UCOP At Your Service
  • Payroll-Personnel System (PPS)
  • Local/department email systems
  • Local/department workstation logins

For more information, contact Enterprise Technology Services (ETS) Identity Help Desk:

Recharge account numbers, or LAFSO numbers (Location-Account-Fund-Sub-Object), are formattted in the following way. If you have questions about the number you should use for training please contact your department MSO or Business Officer.

Sample LAFSO: 8-760180-70000-3-7280

The Location number is a 1 digit number (ex: "8" indicates UCSB.)

The Account number is 6 digits

The Fund number is 5 digits

The Sub number is 1 digit

The Object Code is 4 digits and is defaulted to 7280 for training.

A Learning Management System (LMS) is software that automates the administration of training and employee development. The Learning Center, which is an LMS, registers users, tracks courses in a catalog, records data from learners and provides reports to management. Training can be offered in a variety of different ways including Instructor Lead/Classroom Training and Online Training.

A question that is often asked is: Why not Moodle? UCSB's implementation of the open source Course Management System (CMS) Moodle is located at Gaucho Space. The short answer is that a CMS is focused on professors and courses and an LMS is focused on employee training and development.

If you are interested in more information, Wikipedia has a nice page on Learning Management Systems.

How do I?

In order to take training in the Learning Center you will need to disable your pop-up blocker for certain sites.

Since there are so many browsers (Internet Explorer, Firefox, Safari, Chrome, etc) and so many different versions of each of these browser, please contact your local computer help desk support staff for assistance in disabling your pop-blocker. LBNL has some great tips here. Additional tips are also available from UCOP by clicking here.

If all else fails, please contact us at hrtrain@hr.ucsb.edu.

In One Page, or Less…

Below are the steps to register a user or cancel a user’s registration in a training activity that you manage as a Training Coordinator.

  1. Login with your TC account.
  2. Connect to the Administrator Home Page by clicking the Administrator icon.
  3. Click on the Learn menu and select Learning Activities.
  4. Find the training activity you want to manage by entering a search term in the Search field and press <enter> or the Go button.
  5. You will be presented with a list of training activities. Press the Manage Roster icon Manage Roster icon on the training activity you want to manage.
  6. Press the Add button Add button. This will allow you to add users to the training activity.
  7. Confirm the correct activity is selected checkmark.
  8. Press the Continue button Continue button. This button is below the list of training activities.
  9. In the Available Users area, below the continue button, press the Add button Add button.
  10. A new window will pop up. Press the Next button button to Select viewable users. Note - You may search on users using the other choices provided as well.
  11. A list of all users available will be displayed. In the search box enter the last name of the individual you will register and press <enter> or the Go button.
  12. Select checkmark the user to register by checking the box next to their name. You can search for and select as many users as you want at this point.
  13. When you are done selecting users to register, press the OK button button to return to the Available Users area with your selected users.
  14. Your list of users will be selected. To move them to the Registration area of the page press the arrow button button.
  15. Press the Submit button button to complete the registration process.

The employee's department generally pays the enrollment fee and travel expenses associated with training and development events. Employees wishing to attend a class or program must obtain approval from the department.

In the future, the Learning Center will handle the processing of management approval and payments associated with training.

At this time, payments will be handled on a manual basis. You will be alerted once you have registered for a class that you must send a recharge number to the organization that is delivering the training. Once you have sent this information you will be cleared to attend the course the you have registered for.

If you have further questions regarding recharge information, please contact hrtrain@hr.ucsb.edu.

I am having trouble with my login - please help!

There are three main reasons why you may not be able to login to the Learning Center:

  1. Your pop-up blocker in your internet browser is stopping you.
  2. You do not have a UCSBnetID.
  3. You are not currently an employee at UCSB and you do not have an Affiliate ID for the Learning Center.

Here's how to tell what your current issue is and how to resolve it.

Pop-up Blockers

Do I have UCSBnetID?