Responding to Conflict

Course Code

SBPERS-PMCP0020-EC

Course Type

Online

UC Core Competency

Communication

Training Topic

Human Resource Management

Certificate Program or Training Series

People Management Certificate Program

Course Description

This course provides an approach to respond to conflict in a constructive way. Participants will understand the nature of conflict, learn techniques to become more self-aware and learn a process to address workplace conflict in a manner that moves both parties forward. Audience: Recommended for people managers, appropriate for all UC staff. Estimated duration: Approximately 40 minutes Learning Outcomes: In this course, participants will: -Understand the nature of conflict -Learn to be more self-aware and to manage emotions to foster a constructive team/working environment -Use tips and techniques to address workplace conflict in a manner that moves both parties forward

More Information

For more information or to register for this course, please log in to the UC Learning Center.