ETS ServiceNow Refresher Training for Fulfillers

Course Code


Course Type


UC Core Competency

Job Mastery & Continuous Learning

Training Topic


Course Description

This refresher class is intended for IT staff and managers who serve as Fulfillers in Service Now. The instructor for this class is Ann Dundon. The class includes the following topics: - How to create a ticket. - How to manage a ticket from the portal. - How to create a problem ticket and the criteria for creating a problem ticket. - When to create an incident or request. - How to escalate an incident as a problem to another tier. - How to determine the type of ticket to use and when to use them. - What to do about states. - How to manage and sort your tickets based on My Tickets and My Groups. - How to conduct searches and filter lists.

More Information

For more information or to register for this course, please log in to the UC Learning Center.